Express Shipping
At Cellular Planet, we strive to provide a seamless shopping experience. Our shipping policy is designed to set clear expectations and ensure your satisfaction.
Order Processing Time
- Processing Time: Orders are typically processed within 1 business days.
- Order Cutoff: Orders placed after 4:00 PM EST will be processed the next business day.
Express Shipping Methods & Delivery Times
We partner with trusted carriers—FedEx, Canada Post, Purolator, and UPS—to ensure your order reaches you promptly and securely. The choice of carrier depends on your delivery address and the shipping method selected during checkout.
|
Express Shipping Method |
Delivery Timeframe |
Cost |
|---|---|---|
|
Express Shipping |
1–4 business days |
$18.99 |
Note: Delivery times are estimates and may vary based on location and carrier.
International Express Shipping
We currently ship Within Canada only.
Local Pickup Options
We offer local pick up options. Please contact us at 905-866-7697 for more details.
A. Order Tracking
Tracking Information: Once your order has shipped, you will receive an email with tracking information.
Tracking Status: You can track your order through the carrier’s website using the provided tracking number.
B. Returns & Exchanges
- Return Policy: We offer a 30-day return policy on all online purchases. Please refer to our Return Policy Page for detailed information.
- Exchange Policy: Exchanges are subject to product availability. Please contact us within 30 days of purchase to initiate an exchange.
C. ❌Express Shipping Restrictions
- Incomplete or Incorrect Address: If an order is placed with an incomplete or incorrect address, and the issue is identified after the order has been processed or shipped, we are unable to assist in correcting the address. Once an order has been completed or shipped, it is considered final. Please ensure that all address details are accurate before finalizing your purchase.
- Restricted Areas: Certain locations may be ineligible for shipping due to carrier restrictions. If a shipment cannot be delivered to a specific address, it may be returned to the sender. In such cases, the customer may be responsible for any return shipping fees.
D. Damaged
Damaged Items: If your item arrives damaged, please contact us within 3 days. We will atleast 9 or more photos from different angle of the damage for processing your request further.
E. Lost or Missing Shipments Policy
We are committed to ensuring that your orders arrive safely and on time. In the rare event that a shipment is lost or missing, please follow the steps outlined below to assist in locating your package.
1. Verify Shipment Status
Check Tracking Information: Use the tracking number provided to check the shipment’s current status.
Confirm Delivery: Ensure that the package hasn’t been delivered to a neighbor, building management, or any nearby different location.
2. Contact Us Promptly
If your package is still missing after verifying the above, please contact our Customer Support within 3 days of the expected delivery date.
3. Carrier Investigation
Upon notification, we will initiate an investigation with the shipping carrier. Please note that only the sender (us) can file a claim for a lost package.
4. Resolution Options
Depending on the outcome of the investigation:
● Replacement: If the package is confirmed lost, we will arrange for a replacement item to be sent to you.
● Refund: If a replacement is not feasible, a full refund will be issued to the original payment method.
5. Preventive Measures
To minimize the risk of lost or stolen packages:
● Provide Secure Delivery Instructions: Ensure that your delivery address is secure and accessible.
● Monitor Tracking Updates: Keep an eye on tracking information to anticipate delivery and retrieve packages promptly.
F. Signature Confirmation Policy
To enhance security and prevent fraudulent activities, we require a signature upon delivery for all orders. This ensures that your package is handed directly to you or an authorized recipient at the provided address.
Why We Require a Signature:
Requiring a signature upon delivery helps protect against fraudulent chargebacks and disputes. A signed receipt serves as documented proof that the package was
delivered to the correct recipient. This measure ensures that packages are not left unattended, reducing the risk of theft or loss.
Important Notes:
1) If no one is available to sign for the package at the time of delivery, the carrier may attempt redelivery or hold the package at a local facility for pickup.
2)Please ensure that the shipping address provided is accurate and complete to avoid any delivery issues.
G. Contact Us
If you have any questions or concerns about our shipping policy, please reach out to us:
● Email: info@cellularplanet.ca
● Phone: 905-866-7697
● Address: 7-230 Wanless Dr, Brampton , L7A0X1, Ontario, Canada
We appreciate your understanding and cooperation in helping us maintain a secure and reliable delivery process. We understand the inconvenience a lost shipment can cause and are here to assist you every step of the way. Your satisfaction is our priority. We appreciate your business and are committed to providing you with the best shopping experience possible.