About Us

Where are you located?

We are based in Brampton, Canada but we serve
customers nationwide through our online store.

Do you have a physical store?

Yes, we do! Our physical store is located at:
7-230 Wanless Dr, Brampton, Ontario, L7A 0X1, Canada.
We welcome walk-in customers and are happy to assist you
in person.
We’re also working on expanding to more locations in the
near future!

Who can I contact for support?

Our customer support team is available Monday to Sunday,
10:30 AM – 8 PM [Toronto Time Zone].

Email: info@cellularplanet.ca

Phone: 905-866-7697

Can you help me choose the right phone?

Our team is available via phone call, whatsapp, or video
call to help you find the phone that fits your needs and budget.

Can I buy in bulk or place a wholesale order?

Yes! We offer bulk purchasing options for businesses,
resellers, or Online Seller. Please contact us for custom
pricing.

Carrier & Network

Are your phones unlocked?

Yes, all of our phones are factory unlocked and compatible with
all carriers. Please check product descriptions for carrier
compatibility details.

Can I use your phone with my existing SIM card?

Yes, our phones are unlocked and compatible with all
major carriers. Just insert your SIM card and you’re good to
go.

Billing & Invoices

Why was my payment declined?

This can happen due to incorrect info or your bank’s fraud protection. Please double-check your billing details or contact your bank.

Can I get an invoice with tax details for business use?

Absolutely. Just email us after your purchase with your
business info, and we’ll issue a tax invoice.

Account & Login

Do I need an account to place an order?

No, you can check out as a guest. However, creating an
account allows you to track orders, save shipping info, and
access exclusive offers.

I forgot my password. How do I reset it?

Click on “Forgot Password” at the login page. You’ll receive
an email with a link to reset your password.

Other Services we Offer

Do you offer phone repairs?

Yes We offer repair services. However, all devices are covered under
warranty for eligible issues.

Can I request a specific color or model if it’s out of stock?

You can contact us to check restock timelines or request to be notified
when an item is available again.

Can I schedule a video call to see the phone before buying?

Absolutely! We offer live video call previews so you can view the device
condition and features in real time before placing your order.

Returns & Warranty

How do I start a return?

You can start a return by visiting our [Returns Page] or
contacting our support team. Make sure the device is in its
original condition and packaging.

Can I return or exchange my phone?

We accept returns and exchanges within 30 days of delivery,
provided the device is in its original condition. Check our [Return
Policy] for more info.

How long do refunds take to process?

Once your return is received and inspected, refunds are
typically processed within 2-4 business days.

Do your phones come with a warranty?

Yes! All phones come with a 90-day warranty covering hardware
and manufacturing defects. Some exclusions apply (e.g., physical
damage or liquid exposure). See our Warranty Policy for full
details.

What if I receive a damaged or defective phone?

Make a video of you opening the box, and show any signs of damage to product or the box. If your device arrives damaged or has a defect, contact us within 72 hours of delivery.

Order & Express Shipping ​

How can I track my order?

Once your order has been shipped, we’ll send you a
tracking number via email. You can use this number to track
your package on the carrier’s website.

How long does shipping take?

Standard shipping usually takes 1–4 business days, depending
on your location. We ship nationwide and offer real-time tracking
on all orders.

Do you offer international shipping?

At this time, we ship only within Canada. We are working on
expanding our international shipping options—stay tuned!

Do you offer same-day or express delivery?

Yes, we offer express shipping options at checkout.

Can I cancel or change my order after placing it?

Orders can only be modified or canceled before they are
processed. Please contact us as soon as possible.

I didn’t receive my confirmation email. What should I do?

Please check your spam or junk folder. If it’s not there, contact our support team, and we’ll resend your order confirmation.

Privacy

Is my payment information safe?

Absolutely. We use secure encryption technology to
protect your data, and we never store your payment
information.

Will my personal information be shared?

No. We respect your privacy and do not share or sell your
data. Please refer to our Privacy Policy for full details.

Selling Phones

Can I trade in my old phone?

Yes! You can trade in your old phone for credit toward a new
device. However, please note that trade-ins are not
guaranteed. The device must meet our eligibility criteria to be
accepted.
To find out if your phone qualifies, please contact us for an
instant quote and further instructions.

Do you sell refurbished phones?

No, we do not sell refurbished phones. All of our phones are 100% original and in their factory condition with all original parts. None of the components have been replaced or repaired—they are not refurbished in any way. We sell used, original phones as-is.

What types of phones do you sell?

We offer a wide range of smartphones, including the latest
models from Apple, Samsung, Google, and other leading brands.
We sell both new and certified pre-owned devices.

Do the phones come with accessories?

Our devices come with the charging cable and SIM ejector tool.
If you’d like to add a case or cover, please give us a call! Our
team can show you available options through a video call. We
can also offer special pricing for accessories since you’re
purchasing a phone from us.

How do you ensure your phones are reliable?

Each phone is then thoroughly cleaned, reset to factory
settings, and all personal data is completely wiped. Only after
passing all tests do we list the phone for sale.
All our devices come with a warranty and are graded based on
cosmetic condition, so you know exactly what to expect before
you buy.
Additionally, we always strive to provide our online customers
with devices in the best possible cosmetic condition available
at the time of purchase.